Privacy Policy

Last updated: October 19, 2025

1. Information We Collect

At GapWise.ai, we collect information that you provide directly to us, including:

  • Account information (name, email, password)
  • Company information (company name, size, industry)
  • Usage data and analytics
  • Communication preferences
  • Payment and billing information

2. Data Collection Through Automated Search and Web Scraping

As part of our market intelligence services, GapWise.ai collects and analyzes publicly available data from various online sources to provide market insights. This includes:

  • Public Reviews: Product reviews from platforms like G2, Capterra, app stores, and e-commerce sites
  • Social Media: Publicly posted content on Twitter, Reddit, LinkedIn, and other social platforms
  • Forums and Communities: Public discussions on platforms like Reddit, Hacker News, and industry-specific forums
  • Public Documentation: Product documentation, changelogs, and publicly available materials

Important Disclosures:

  • We only collect publicly available information that is accessible without authentication
  • Our data collection complies with the terms of service and robots.txt directives of each platform
  • We use automated tools and APIs in accordance with platform policies
  • We anonymize and aggregate data to protect individual privacy
  • We do not collect personal identifying information beyond what is publicly posted

Third-Party Platform Policies: The data we analyze originates from third-party platforms that are not affiliated with GapWise, LLC. Each of these platforms has its own privacy policy and terms of service that govern how user data is collected and used. We encourage you to review the privacy policies of:

  • Reddit (reddit.com/policies)
  • Twitter/X (twitter.com/privacy)
  • Google/YouTube (policies.google.com/privacy)
  • Review platforms (check each platform's privacy policy)
  • Other data sources we may utilize

GapWise, LLC is not responsible for the privacy practices of these third-party platforms. If you have concerns about how your data appears on these platforms, please contact the respective platform directly.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to comments, questions, and requests
  • Develop new products and services
  • Monitor and analyze trends and usage
  • Aggregate and analyze publicly available market data to generate insights

4. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data transmission
  • Encrypted data storage
  • Regular security audits and vulnerability assessments
  • Working towards SOC 2 Type II compliance
  • GDPR and CCPA compliant data handling practices

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your consent
  • With service providers who assist in our operations
  • To comply with legal obligations
  • To protect rights, property, or safety

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Export your data
  • Withdraw consent at any time

6. Cookies

We use cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

7. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: privacy@gapwise.ai
  • Address: 123 Innovation Drive, San Francisco, CA 94103